Privacy Policy
Last updated: 10/26/2025
1. Introduction
Welcome to Symba's Privacy Policy. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our assessment and learning management services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
2. Information We Collect
We collect information that you provide directly to us when you:
- Register for an account
- Use our assessment and learning management services
- Communicate with us
- Participate in surveys or promotions
The types of information we may collect include:
- Name, email address, and contact information
- Educational institution affiliation
- Assessment results and learning progress data
- Usage data and analytics
- Device information and IP addresses
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and complete transactions
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Generate and analyze assessment reports and learning analytics
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With your educational institution or organization as part of our services
- With service providers who perform services on our behalf
- To comply with legal obligations or respond to lawful requests
- To protect the rights, property, and safety of Symba, our users, or others
- In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us at privacy@symba.com
8. Children's Privacy
Our services are designed for use by educational institutions and may be used by students of various ages. We comply with applicable laws regarding the collection and use of information from children, including the Children's Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA).
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings and other tools.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@symba.com
- Address: Symba Privacy Team